Schedule for Monday, 6/22
Welcome to Monday!
These tips will help you track your day — and a very packed agenda.
- All times are EDT (NYC time).
- No need to register for sessions: The webinars are open. Please attend as many as you like.
- There are two conference rooms for panels and presentations, so you will need
to keep track of two URLs. (Happy hours have their own URL.)
As a handy guide:
Room 1: Presentations that start at :00 and :30
Room 2: Presentations that start at :15 and :45
- If you have a question during a session, enter it in the Q&A button at the bottom of
the Zoom screen. We will get to as many as we can.
- We will email all attendees a wrap-up of the panels and presentations after the conference.
So don't worry if you miss something! You can catch up later.
- To share on social, we're @NewTravelConf on Twitter and @thenewtravelconference on Instagram.
Have a great conference!
Jack Ezon, Pavia Rosati, Shivani Vora
The New Travel Co-Founders
Monday, June 22
9:00 - 11:00 - Exhibitor Presentations
9:15 - 9:45
Canaves Oia Resorts, Santorini, Greece
Greece and how it's handling the virus, as well as current updates on airline service, both international and domestic, boat services to the islands and hotel safety protocols. Overview of all the Canaves Oia Luxury Resorts, Santorini.
Markos Chaidemenos, Managing Director
10:15 - 10:45
Quirk Hotel Charlottesville - The Lytle Park Hotel Cincinnati -
THesis Hotel Miami
Opening a Brand New Hotel During a Pandemic: A GM's point of view on the challenges and triumphs of opening a brand-new hotel when no one is traveling
10:45 - 11:05
Marriott Vacations Worldwide
The vacation ownership industry is having one of the shortest recovery cycles in the hospitality industry.
Ed Kinney, Global Vice President of Corporate Affairs and Communications
11:00 - 2:45 - Panels: Safety + Service
11:00 - 11:40
Service — warm, willing, always available, personal but never intrusive — is a key component of almost every aspect of the hotel experience. How will social distancing affect it? Will customers be asked to disclose health information before arrival? What will touchless reception feel like? How can staff offer a welcome smile through a mask? What happens to amenities like coffee-table books, mini-bars, gyms, spas, and honor bars? Which tools, technologies, and solutions will help hotels manage operation by minimizing staff and guest interaction — while still catering to guest needs?
Juan Carlos Abello · Founder and CEO, Nuvola
François Delahaye · COO, Dorchester Collection
Tammy Pahel · VP of Spa Operations, Carillon Miami Wellness Resort
Moderator: Klara Glowczewska · Executive Travel Editor, Town & Country
11:45 - 12:25
Transportation: How Can We Get There Safely?
Drive market has emerged as the short-term winner, as cars feel like a more controllable transportation option. But airlines will remain an essential part of the travel experience, as protocols will have to change. How will air travel change? Are low-cost carriers still viable, and what will long-haul travel look like? Will ride-sharing services become even more popular and how will their safety protocols change?
Vincent Frascogna · Vice President, Americas, Etihad Airways
Scott Gorenc · Studio Design Director, Corgan
Scott Keyes · Founder, Scott's Cheap Flights
Rebecca Payne · Senior Product Manager, Uber
Moderator: Mark Ellwood · Contributing Editor, Conde Nast Traveler and Editor-at-Large, Robb Report
12:30 - 1:10
Travel as a Force for Good
If the travel industry is collectively responsible for 10 percent of the world's jobs and contributes trillions to global GDP, how can companies ensure that they are doing what they can to have a positive impact? This impact can be considered holistically — through hiring practices, interactions with their communities and the environment, as well as internally and with the industry at large.
Harsha Chanrai · Founder, Saira Hospitality
Beks Ndlovu · Founder and CEO, African Bush Camps and Professional Guide
Carmen Portela · Co-Founder, Local Guest
Justin Wateridge · Managing Director, Steppes Travel
Moderator: Lebawit Lily Girma, Journalist and Author, @sunandstilettos
1:15 - 1:55
At Your Service: The New Food and Beverage Scene
How will food and beverage programs evolve and how will food safety be executed and communicated? Will hotels abandon breakfast buffet? Will guests prefer to dine in-room instead of in dining rooms? Will servers wear masks? Will menus have to be disposable and/or digital? Will there be added food waste with these new procedures? Can hotel restaurants and bars still be local hot spots?
Andrew Carmellini · Chef/Owner Locanda Verde and The Dutch NYC
Daniel Hostettler · Managing Director, Ocean House and President, Relais & Châteaux North America
Lydia Forte · Group Director of Food & Beverage, Rocco Forte Hotels
Amir Nahai · CEO Food & Beverage and Lifestyle, Accor
Moderator: Jen Murphy · Journalist and former travel editor, Food & Wine
2:00 - 2:40
How Will Travelers Protect Themselves — And Will Governments and Travel Companies Help Them Do It?
For a period of time, safety will be the primary consideration for many travelers. What are the implications for consumers, the travel industry and governments? If Covid-19 is a “known risk,” will travel insurance companies offer products covering its potential impact on trips? Will travelers need to document that they are Covid-free before traveling? When and how will borders reopen, and will citizens of certain countries be selectively refused entry?
Siobhan Byrne Learat · Founder & CEO, Adams & Butler
John Gobbels · VP & COO, Medjet
Alison Metcalfe · EVP, Tourism Ireland and Chair of USA Chapter, European Travel Commission
Maribel Rodriguez · SVP Membership & Commercial, World Travel and Tourism Council
Moderator: Arnie Weissmann · Editor in Chief, Travel Weekly
2:45 - 5:30 - Exhibitor Presentations
3:00 - 3:30
Post Ranch Inn: its history, location, and the changes we are making to keep our guests safe.
Mike Freed, Managing Partner
Iconic Luxury Hotels - Chewton Glen, Cliveden House, The Lygon Arms, 11 Cadogan Gardens
How best to experience each of these Iconic Luxury Hotels. Either individually or as an amazing driving itinerary through the UK. Each location is uniquely English with one of a kind experiences while enjoying all the luxurious comforts today's traveler expects.
Shawn Rettstatt, President & Owner of Selected Escapes
4:15 - 4:45
Selected Escapes, including The Point Resort and The Wickaninnish Inn
A brief journey through the Selected Escapes portfolio and opening dates. Plus, special focus on driving itineraries in North America, including The Point Resort in NY State and The Wickaninnish Inn on Vancouver Island, both members of Relais & Châteaux.
Shawn Rettstatt, President & Owner of Selected Escapes
4:30 - 5:00
Wagstaff Media & Marketing and Steller.co
Building Social Inspiration for Future Travel
Wagstaff partnered with Steller to create a recovery marketing program. Launched #LoveWhereYouLive campaign to support South Australia. This was created to help keep the destination top of mind, educate trade contacts, prime travelers for future travel. Program can be tailored for destinations, hotels, etc.
Maïté Conway Ross, Managing Partner, Wagstaff Media & Marketing
Pete Bryant, Co-Founder and CEO, Steller
4:45 - 5:15
Our sustainability and corporate social responsibility initiatives are focused on five key areas: community engagement, environment and biodiversity, employee development, sustainable supply chain, and health and safety
Sam McDiarmid, Assistant Vice President, Global Luxury Sales
Angel Wan, Account Director, Global Luxury Sales (Americas)
5:15 - 6:00: Workshop
5:15 - 6:00
C-Suite Social: Mastering Social Media from the Corner Office
Hospitality brand teams are shrinking, but staying at the center of the conversation has never been more important. The C-Suite is in the drivers seat right now to steer and execute social media strategy. Twitter Chats, Instagram Stories, #campaigns, Influencers, TikTok and YouTube - its dizzying. Here, the experts will help you quickly understand, prioritize and master the platforms that will help you reach your target guests and shine in the New Travel marketplace.
Catherine Colford · Managing Director, Maverick Creative
Jennifer Hawkins · Founder and CEO, Hawkins International
Meg Towner · Digital Director, Hawkins International